Return Policy
- No Returns Accepted:
Once a product is received by the customer, no returns are allowed. We strongly recommend reviewing product details, specifications, and descriptions thoroughly before purchase to ensure satisfaction. - Damaged or Defective Products:
If the product received is damaged or defective, customers must report it within 48 hours of delivery by contacting our support team. Please provide photographic or video evidence of the damage for verification.
Refund Policy
- Order Cancellation Refunds:
Customers who cancel their order prior to shipping will receive a full refund.- Refunds will be processed within 10 business days of the cancellation request.
- The refunded amount will be credited back to the original payment method used during checkout.
- Damaged or Defective Products:
For verified claims of damaged or defective products, we may issue a full or partial refund depending on the case.
Shipping Policy
- Order Processing Time:
All orders are processed and shipped within 5-6 working days, excluding weekends and public holidays. - Delivery Partners:
We partner with reliable courier services to ensure timely delivery. - Shipping Confirmation:
Once your order is shipped, you will receive a confirmation email with tracking details to monitor your shipment status. - Shipping Delays:
While we strive to meet our delivery timelines, delays caused by unforeseen circumstances such as weather or courier issues are beyond our control.
Contact Us
For any inquiries related to returns, refunds, or shipping, feel free to contact us:
- Email: saffronia.mart@gmail.com
- Phone: +91 93288 42000
- Support Hours: Monday to Saturday – 10:00 AM to 6:00 PM